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Warranties
Warranties that activate
themselves.
Define warranty policies, link them to products, and let the system activate warranties automatically when goods are delivered. Track claims, swaps, and serial numbers across the full lifecycle.
Key capabilities
Policy management, automatic activation, serial tracking, and structured swap processing — everything warranty requires.
Warranty policies
Create policies with configurable duration in months. Set whether warranty starts on delivery date or purchase date. Define allowed resolutions: repair, replace, refund, or credit. Optionally require serial numbers for claims.
Product linking
Link policies to specific products or product variants. Variant-specific policies take priority over product-level policies. Enable or disable links per product without affecting delivery.
Auto-activation on delivery
When a dispatch job is marked as delivered, warranties are created automatically for every product with a linked policy. Non-blocking — delivery always succeeds even if warranty creation fails.
Policy snapshots
Warranty terms are frozen at the moment of activation. Future edits to the policy do not change existing warranties. Each warranty record is a self-contained snapshot of the original policy.
Manual warranty creation
Create warranties at any time for any reason — goodwill extensions, items not tracked through dispatch, retroactive coverage. Same structure as auto-created warranties.
Warranty statuses
Active → Claimed when referenced by an RMA. Active → Expired when past the end date. Active → Voided when manually cancelled. Full lifecycle tracking.
Warranty swaps
When a defective unit is replaced, the system preserves the full history of the original serial. Invoice and document links transfer from old serial to new. The warranty period does not reset or extend on swap — original end date maintained.
Serial number integration
Every warranty ties to a specific inventory unit and its serial number. Serial event timeline records warranty activation, claims, and swaps as immutable events. Complete chain from original unit to replacement.
How it works
From policy definition to automatic activation — four steps, zero manual work.
Set duration, start trigger, and allowed resolutions
Attach policies to products or specific variants
Dispatch job marked as delivered by the driver
Created automatically with a frozen policy snapshot
Swap process
Warranty swaps, fully traced
When a defective unit is returned under warranty, the replacement process maintains a complete audit chain from the original serial to its replacement — with no gaps in the record.
The swap lifecycle
Every step in a warranty swap is recorded, linked, and auditable.
Why it matters
Know instantly if a claim is valid — warranty status, terms, and allowed resolutions are checked automatically against the policy
No disputed claims over changed terms — policy snapshots freeze the warranty at activation so neither side can argue what was agreed
Trace any unit from original purchase to replacement — serial numbers link the complete chain with no gaps
Warranty swaps that don't create accounting headaches — documents transfer to the new serial and the original end date holds
Stop honouring expired warranties by mistake — active, expired, and voided statuses are enforced automatically
Returns follow a structured process — warranties connect directly to RMA so claims trigger the right workflow
One system for warranties, inventory, serial tracking, and billing — no spreadsheets to reconcile
Connected modules
Warranties don't live in isolation. They connect to the modules that matter.
Related features
See warranty management in action
Book a demo and we'll walk you through policy setup, auto-activation, serial tracking, and the full warranty swap process.